Our policy is to protect your rights and guarantee your satisfaction with the service(s) that we provide. These steps and procedures that can be taken if you the customer are not satisfied with the services you receive from The Polish Lounge.
Refund, Return, and Exchange
If your nails get scratched, discolored, or misshapen we will fix them if you notify the salon within 24 hours of the service.
You must come in to have your nails fixed within 7 days after your initial service.
We will not offer any refund or credit because you have simply changed your mind.
We will re-do any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.
As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused.
If you have any questions on how to care for your nails please feel free to ask our staff.
Making and keeping your appointments.
No matter what kind of appointment you are making, keep in mind that time has become a precious commodity - both yours and the person you’re making the appointment with. Etiquette for the nail salon is no different than etiquette anywhere else. Don’t intentionally treat others' time with disrespect. Nail technicians nearly all depend on their appointments to make a living, and when you don’t show up, it’s likely they don’t get paid. Some salons even charge you if you don’t show up. Technicians will usually understand if you have overscheduled yourself and can let them know as soon as you see you aren’t going to make it. The earlier the better, because there’s a chance that the tech can fill the vacancy with someone on a waiting list or with a walk-in customer.
Please inform me of additional services (nail design, nail soak-off...) when you schedule an appointment. More info you give us for your service will help us put you with the right technicians and extend your service time.
We reserve the right to refuse service to anyone.
The Polish Lounge is not responsible for any personal items that have been damaged during services. Please be extra careful when handling polishes and check if any belongings are left behind.
Cash, Visa, MasterCard, Discover, Apple Pay, Zelle, PayPal, CashApp, Venmo, and The Polish Lounge Gift Card are acceptable tenders for all services and products. All other forms of payments, including checks, will not be accepted.
If you have any complaints or feedback, please contact the manager.
For the safety of our clients and for the safety of our employees please do not allow your children to run around the salon
To allow us to provide a quality service as
efficiently as possible, you need to:
Ask for the service which you would like to have. If you are unsure please speak to the salon manager.
Inform our staff if you are allergic to any chemicals or substances before receiving any service.
Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
Inform the staff member or salon manager immediately if you have any concerns relating to the salon, the staff, or any service.
Inform the salon manager immediately if you have any concerns that you have any infection or any other abnormal reaction or condition with respect to your nails.